Policy
RETURNS & REFUNDS
Last updated: July 2026
Non-Refundable by Design
Every card is made to order specifically for you. Your colors, your photo, your handwriting, your design — it can't be resold to anyone else. For this reason, all custom orders are final and non-refundable once production begins.
Before placing your order, please double-check your colors, profile details, and uploaded assets. We will produce exactly what you submitted.
Quality Guarantee
If your card arrives with a manufacturing defect — damage during production, materials failure, or clear deviation from your submitted customization — we will redo the card at no charge.
To file a quality claim, email us at [email protected] with your order number and photos of the issue within 7 days of delivery.
What's Covered
Manufacturing damage (print misalignment, lamination failure)
Material defects visible on arrival
Clear deviation from submitted design/colors
What's Not Covered
Change of mind after production begins
Normal wear and aging
Damage caused after delivery
Shipping Issues
If your order is lost or significantly delayed in transit, contact us with your order number. We will investigate with the carrier and, if confirmed lost, resend your card.
Contact
Questions about your order? [email protected] or ask DRE directly.